Solved! Missing vital windows files, backup partition vanished?!

dontbesojumpy

Distinguished
Aug 22, 2009
5
0
18,510
0
i have a toshiba M305d satellite laptop. i had the hard drive replaced under factory warranty and ran the disks that came with it to re-install windows.

the screen cracked and i've been running it through an external monitor. now, all of the sudden, it's all scrambled. system restore has vanished and most general windows features no longer work and result in varying error messages. i cannot run personalization, i cannot transfer files (like backing data off the laptop). system restore produces an error message as does many other system tool programs.

this happens in full mode and safe mode. i tried to run repair computer from F8 bootup but it finds nothing to repair from. i inserted my factory toshiba recovery CD again and it just reads it as a blank disc.

all i want to do at this point is reset the computer to factory new. i do not need to get any data off or save any settings. i just want to restore.

how do i do this?
 
It sounds like the factory didn't re-install the recovery partition. With those symptoms though, it sounds like you have another bad hard drive on your hands. I'd call Toshiba and describe the symptoms to maybe get another HDD with the recovery partition on it.
 
It sounds like the factory didn't re-install the recovery partition. With those symptoms though, it sounds like you have another bad hard drive on your hands. I'd call Toshiba and describe the symptoms to maybe get another HDD with the recovery partition on it.
 

dontbesojumpy

Distinguished
Aug 22, 2009
5
0
18,510
0
toshiba confirms it is proof the hard drive has gone bad. i guess the restore disks are the ultimate test for the hard drive--if they will not run, then the HDD is bad.
 
Thread starter Similar threads Forum Replies Date
piqopiq Laptop Tech Support 0
P Laptop Tech Support 2
A Laptop Tech Support 0
H Laptop Tech Support 4
TommyInfinity Laptop Tech Support 1
S Laptop Tech Support 1
G Laptop Tech Support 3
H Laptop Tech Support 4
N Laptop Tech Support 3
J Laptop Tech Support 1
M Laptop Tech Support 0
2 Laptop Tech Support 3
K Laptop Tech Support 0
N Laptop Tech Support 3
P Laptop Tech Support 1
J Laptop Tech Support 1
D Laptop Tech Support 1
A Laptop Tech Support 15
S Laptop Tech Support 5
Z Laptop Tech Support 6
Similar threads
Question Local Disk D went missing
Question I need help with a gateway tower. I need help with error 'Boot configuration Data file is missing some required information
Question Windows Boot missing or Failed to Load. Acer SW5-012
Question Realtek Subwoofer Not Working, Missing as "Audio Channels", Only 2 speaker "Stereo" Available
Question 3-2GB of my Ram is missing.
Question error 0xc0000225 (winload.efi missing/corrupted) everytime I tried installing windows 10 through a bootable usb drive
Question OpenAL32.dll is missing Error in Windows 10
Solved! A Toshiba laptop missing the device touchpad.
Question Laptop died, OS partition (C:) missing when accessed via usb
Solved! Lenovo IdeaPad 110-15IBR Missing drivers after downgrading from Windows 10 to 8.1
Question Lenovo Ideapad 320 optical drive missing after latest Windows10 update
Solved! Good afternoon i have a toshiba satelitte c660_1D7 laptop i did a windows upgrade know all i get when i turn on my pc is bootmgr missing press ct.
Question Acer Swift 3 Missing Network Adapter + More
Question Boot devices missing in Samsung BIOS
Question "Default Boot Device Missing or Boot Failed, Insert Recovery Media and Hit any key"
Question Bluetooth missing after Windows 10 update
3d stereoscopic missing
Solved! Can't run Direct 9 games, D3DX9_40.DLL is missing, I've done multiple installer, I've done the Direct X installer and failed
Need help with missing partition
Solved! Headphones device missing from "Playback Devices" and Device Manager

ASK THE COMMUNITY