Question MSI GL62 6QF HDD drive has disappeared from drives

[yoozernayme]

I have searched through multiple threads with this same issue on this website and am honestly too computer illiterate to understand what the issue is.

I have seen check the bios, windows + r to run disk management, and check the cable connection but honestly i don't know how to read the BIOS or how to open it.

My 1 tb HDD has been making clicking noises off and on lately and until this happened I wasn't sure where the click was coming from or how to solve. You can imagine how convoluted the results on google are when you search "laptop clicking noises" without any context or sound.

here is the link to the disk management. the hard drive D: doesn't show up anywhere.

https://ibb.co/3vV7TWF

Any help would be greatly appreciated.

Here are the specs of my laptop.

OS	Windows 10 Home
DISPLAY	15.6" FHD (1920x1080) 15.6" FHD (1920x1080), Wide-View
MEMORY	DDR4, 2 Slots, Max 32GB,
STORAGE CAPABILITY	1x M.2 SSD Combo (NVMe PCIe Gen3 / SATA ) SSD 1x 2.5" SATA HDD HDD
OPTICAL DRIVE	DVD Super Multi
WEBCAM	HD type (30fps@720p)
KEYBOARD	Full Size Keyboard
COMMUNICATION	Gb LAN 802.11 ac Wi-Fi + Bluetooth v4.0
AUDIO JACK	1x Mic-in 1x Headphone-out (SPDIF)
I/O PORTS	1x Type-A USB2.0 1x RJ45 1x SD (XC/HC) 1x Mini-DisplayPort
BATTERY	41 Whr
AC ADAPTER	120W adapter
DIMENSION (WXDXH)	383 x 260 x 27~29 mm
WEIGHT (W/ BATTERY)	2.4 kg

 

[rgd1101]

clicking noise and missing hdd. sound like hdd failed

 

[yoozernayme]

okay so it was clicking off and on periodically for a couple months. the clicking indicates a drive beginning to fail? is there any chance of a loose cable?

 

[COLGeek]

Clicking drives are not a symptom of a loose cable. Still, it should be easy to check the connection.

Have you tested the HDD?

Also, have you backed up your personal files?

 

[yoozernayme]

Most of my files are backed up from frequent back ups but I dont know how to access the files on the missing drive that are not backed up. I also dont know how to test the HDD.

 

[COLGeek]

Do you know the brand of the HDD? Manufacturers provide tools like Seatools that you can test HDDs with.

SeaTools | Seagate Deutschland

SeaTools – Schnelldiagnose-Tool zur Überprüfung des Zustands Ihrer Festplatte

www.seagate.com

...for example.

 

[yoozernayme]

All i know is it is the stock hdd that came with the laptop.

 

[COLGeek]

Go to Control Panel/Device Manager, select Disk Drives. Note the info for your HDD (you should also have a separate SSD).

 

[yoozernayme]

is this it ?

https://ibb.co/YhLTkt4

 

[COLGeek]

No. That isn't what I suggested earlier.

What this does show is your SSD and no HDD. Assuming one is actually installed and connected properly, it is defective/not showing.

 

[yoozernayme]

I could not find anything named disk drives in control panel.

https://ibb.co/7xfHbwk

These are the options.

 

[rgd1101]

sound like it failed completely