I'm also looking scouting for a new laptop (will be posting myself eventually). The laptop I'm on right now is a clevo m860tu, aka sager np8662. I got it before the big change to the i-series processors(has a t9700 core 2duo) and it's held me out since 2007/8. The only reason I want a new laptop is because my graphics card bit the dust (yay onboard gpu back-up!) and getting a new one off ebay that fits my mobo would be about $300usd. Add on a memory upgrade and I'm looking at close to 4-500 already. I bought my pc to do graphics rendering, etc. (fx2700m card) as well as play games.
Here's what I can say about this clevo that got awesome reviews when I did my research:
heavy laptop, poor battery life
well built. I've dropped it from coffee table height and the laptop was fine. The screen died one time but that's not the builds fault.
highly customizable and workable. you can replace and upgrade so much on it.
runs HOT! hottest laptop I've ever owned and that's without a quadcore or any of the other graphics cards that I've heard people have used in it
the support, as someone else mentioned, completely depends on the retailer. I went through xotic and was very happy with their customer care team.
overall, I'm very happy with it's lifespan. I did at the time, pay about $2,200.00 usd for it but after 6 or so years, I was able to play D3 and other games on a fairly high graphics setting while keeping up with CAD, Maya, Photoshop, etc. In my opinion, that's a good investment.