My Acer R11 is on, but the screen is black. I can' t login at all.

fhigbee

Prominent
Apr 25, 2017
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I have an ACer R11 Aspire. IT's been a great laptop up until this morning. I shut it down last night before I went to bed, but now I can't get it going again. I need to shut down my regular computer so I can use that because of power outage this morning. The screen is on, but it is black
 
If there are sounds coming from inside the laptop, but the screen is black... Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.
 
If there are sounds coming from inside the laptop, but the screen is black... Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.
 

fhigbee

Prominent
Apr 25, 2017
2
0
510
0


 
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