My computer won't accept a username or password at startup

[Kristopher_9]

It starts and won't allow me to create a username or password when I get to the start up menu

 

[rgd1101]

And why not? keyboard not working? touchpad not working? getting error message?

 

[Kristopher_9]

And why not? keyboard not working? touchpad not working? getting error message?

The key board and all that works but I can't put in a user name or password as if there is one installed already

 

[rgd1101]

So you getting an error on the password? Is this a used or new laptop?

 

[Kristopher_9]

So you getting an error on the password? Is this a used or new laptop?

Brand new out of the box

 

[rgd1101]

So why can't you put in a user name? can you post a screenshot? or take a pic and post the link here

 

[Kristopher_9]

So you getting an error on the password? Is this a used or new laptop?

So why can't you put in a user name? can you post ua screenshot? or take a pic and post the link here

yeah just give me a like 6 hours i have to go to work