My excite prime got a problem it hang on logo then I try to fix with myself the main system wipe data and reboot system now af

[francisescoto55]

Hang on logo and cant turn on

 

[webworkings]

You put the issue in the title, so it was cut off. I am going to take a stab at it and if I am missing something please reply here in this thread.

Try starting the phone in "Safe Mode" and see if it will start up. It will give you limited access, but if it does start, then you know there is something on the device that is the problem. Bad app, bad update, virus, malware, etc. You will have to find and remove the problem then before the phone can run normally.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


If it won't start in "Safe Mode", then you may need to reset the device. When you did the wipe of the data (aka reset) did you try a factory one (and try to save your personal data) or did you try a "Hard Reset" which wipes everything? If you tried the former, that could be why it didn't work. If it you tried the latter, then I would ask if the device was perhaps rooted? This would cause the reset to not work.