Solved! my galaxy j2 doesn't open without charger.if i open the charger the mobile switches off.how can i solve this?

[tabassumdihan]

my galaxy j2 doesn't open without charger.if i open the charger the mobile switches off.how can i solve this?moreover this is a new mobile.

 

[webworkings]

If it is a new device and it won't work with out being on the charger, then there is something wrong with it or its battery. Take it back and have them give you a working device.