Solved! my galaxy j2 doesn't open without charger.if i open the charger the mobile switches off.how can i solve this?

Oct 23, 2018
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my galaxy j2 doesn't open without charger.if i open the charger the mobile switches off.how can i solve this?moreover this is a new mobile.

 
Solution
If it is a new device and it won't work with out being on the charger, then there is something wrong with it or its battery. Take it back and have them give you a working device.