Solved! My laptop keyboard keys not working


Apr 7, 2016
Hello, sorry for bad english.
Some of my keyboard keys on my are dell latitude not working, or working only partially. Keys that just do not work are - left shift, 2 and 8 and asterisks on numpad. These that work but very strangely are A,Y,TAB,ESC. When I say work strangely, I that a lot of time they do not register, but after repeated strokes they do - however seem to register multiple times. It´s making me very frustrated considering this PC broke at least three times by now and had been completely repaired but problems keep returning.
I have tried - cleaaning up the affected keys, reinstaalling the driver.

I want to ask for a new one but this one was expensive and well. My parents blame me treating it badly even though I do not really and I am really terrified of telling them.
NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then try the following... just make sure you disconnect the external keyboard while the system is reloading.

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

Additionally, if your device uses one, you may want to try updating the Synaptics Driver if the above doesn't help.

You may also want to check the device for malware, viruses, etc., which can interfere with normal operation.
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