My laptop won't connect to my home network while other devices will. Is this a Windows 10 issue or laptop?

Not open for further replies.
Nov 27, 2018
I have a Lenovo Thinkpad E485 that is only 5 months old. Luckily, it's in warranty but it has come with a myriad of issues and has been the most frustrating laptop experience to date dealing with them.

Lately, it's had issues connecting to my home Wifi. I don't use Wifi outside my house much, but on the occasional time I do, it does NOT have this issue.

Basically, it has trouble connecting frequently and loses connection. I have to frequently reconnect to my network, as it just loses connection. Now, it's not connecting at all. All other devices such as phones and laptops are able to connect. When I click "Connect," the Wifi symbol has a little red square with a box and then it tells me "can't connect to this network."

I've been going on forums and trying their solutions, but none seem to work. I have done the obvious of resetting the router/modem and unplugging, restarting my computer (which sometimes allows it to connect, but less frequently), done a network reset on Windows 10. But it still can't connect. My Wifi connection at home is quite good as well. And considering it works on all other devices, I can't figure out why it's poor on this one.

Is this a Lenovo device problem or Windows 10? It's still under warranty, so I'm wondering if I can have them repair, but I've already had to send it back for 10 days to fix another issue and it spent 7 days in a Windows store on another, so I'm just not eager to have to do this again, feels like my laptop is just a waste of $750.

Any help appreciated.
Not open for further replies.
Thread starter Similar threads Forum Replies Date
O Laptop Tech Support 0
S Laptop Tech Support 8
F Laptop Tech Support 2
B Laptop Tech Support 3
N Laptop Tech Support 2
Svlasak Laptop Tech Support 2
E Laptop Tech Support 2
AverageWhiteGirl Laptop Tech Support 1
L Laptop Tech Support 1
S Laptop Tech Support 2
S Laptop Tech Support 1
S Laptop Tech Support 1
K Laptop Tech Support 1
W Laptop Tech Support 1
I Laptop Tech Support 1
K Laptop Tech Support 1
P Laptop Tech Support 1
N Laptop Tech Support 1
S Laptop Tech Support 1
B Laptop Tech Support 5
Similar threads
Question Laptop WiFi Connection Issue, Network Settings Crashing
Question A laptop will connect to the network but not the internet, other laptops are working fine.
Question connecting existing wifi to replacement laptop - requesting network security key
Solved! Laptop Can't Connect to Network but Other Device Can
Question How do I fix a network issue where laptop will connect to wifi extender but won't connect to internet on main wifi router?
Solved! 1 home WiFi won’t connect to laptop but other will
Question Can not open or any other IP addresses (inside Network) + no Network discovery
Solved! windows 7 laptop wont connect to a network, all other devices will
Solved! Laptop can't pick up friend's wifi but picks up everything else
Solved! Can't connect Laptop Wirelessly
Solved! My Windows 10 ASUA laptop allows me to enter the network key but does not connect to it
Solved! acer laptop cant connect to wifi network
Laptop will not detect or connect to new wifi network but will to surrounding networks.
My compaq laptop wifi network is limited I can't connect
Laptop overheats when connected to a network
I have a Dell laptop yesterday it connected just fine, today says network is not in range even when I'm right next to the mode
Alright I read the forums on this topic but I tried going to manage wireless network and I couldn't see it on my laptop
Slow WiFi but only on Laptop, perfect on other devices
My laptops wifi works for a few minutes after restarting and then suddenly doesn't connect and then the networks disappear?
Solved! Laptop is unable to find/discover/display (but not connect) my home network whilst other devices can. What is the problem?