My metro phone wont turn on

[cafranks1973]

my phone told me to erase my visual voice wouldnt let me so i tried through voicemail and when i was done it still said that and turn off now when i turn it on it stays on the metro hello part then to the zte page back and forth it has also called people with out being touched and this is a new phone please help
thankyou cheryl

 

[hang-the-9]

Take out the battery, will reset it. If it's acting up, swap if for a different phone.