My new asus laptop always freezes

Aug 10, 2018
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I bought an asus vivobook 2 months ago with Windows 10 Home installed. At first it worked just fine. But as the days went, it started showing some problems. Sometimes it freezes randomly even when I was only using the chrome and microsoft words. It happens a few times too. The other day the screen went black after I login. It didnt freeze but it just shows black screen. After shutting it for like 2hours it went back to normal though. Before this, it just freezes for a while and I can still open the task manager. But now, it freezes and forces me to shut down everything even though my assignment is not saved yet. It's a brand new laptop so I thought there shouldn't be problems like these? Please help me
 

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