My new asus X555LA will not turn on! Help please!

janetyantis

Estimable
Jan 1, 2016
2
0
4,510
0
My new ASUS X555LA will not turn on for the first time! I've charged it up for 4 hours and still nothing. Any ideas? Should I take it back to Best Buy? Many thanks!
 
Hi,

Please do try these troubleshooting steps that may help in solving that concern.
- Do a hard reset first, remove the battery and AC adapter then press and hold the power button for 20 seconds then try to boot the laptop.
- Next is to test the AC adapter and see if it's supplying enough voltage or better yet try another AC adapter that has the same voltage.
- If there are lights on the laptop indicating that it's on connect and external monitor and see if you'll get any display from it and if you do press the Windows key + P at the same time and select Display Only then press Enter.
- If that will not solve the problem do reseat the RAM, remove them all for couple of seconds then put them back in making sure that they are seated properly into each slot.
- Lastly, try and connect an external monitor and see if you'll get a display from it or not because if you do that means it's the problem to the display.
- If all these will not work and you just got that laptop, I would suggest taking it back.
 

janetyantis

Estimable
Jan 1, 2016
2
0
4,510
0


Hi Laptop_Nerd,
Thanks for your reply and suggestions. I did try another plug-in/wire/adaptor and connected it to the laptop and the wall switch. Nothing changes with the new adaptor-no boot-uo, no screen-just black. Two lights are, however are lit on the computer using both adaptors: the "light bulb" indicator and the power indicator. Also, the battery is embedded inside the computer and I would have to unscrew the entire bottom half of the laptop to access it. Not sure I want to do that yet-maybe I should just take it back.
Many thanks!
Janet

 

mamajudy

Commendable
Apr 8, 2016
2
0
1,510
0


 

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