My phone keeps going to lock screen even while I am on a call. I have it to ‘never’ auto lock.

jkjb

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Dec 2, 2017
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As above my Apple 6 keeps going to lock screen while I am using it. I had it set for five minutes and changed to never. Still happening.
I have reset it 5 times now. Any tips?
 

jim_henry

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Dec 4, 2017
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This sounds like what I experienced with a brand new iPhone 8 Plus. I went to the Apple store and they upgraded me to iOS 11.2 and that made the problem go away.
 

jkjb

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Dec 2, 2017
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MERGED QUESTION
Question from jkjb : "Keeps going to lock screen during use."

Apple 6 keeps going to lock after a minute. Had it set to auto lock at 5 minutes. Changed it to never. Still happening. I have reset the phone more than 8 times.
 

jim_henry

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Dec 4, 2017
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This sounds like what I experienced with a brand new iPhone 8 Plus. I went to the Apple store and they upgraded me to iOS 11.2 and that made the problem go away.
 
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