my samsung 2 tablet has no ip address and I cannot connect to the internet - the wifi button won't even stay on to locate a ne

[lorilone]

how do i fix this problem -- on the home page the time and date are correct and then when trying to refresh the weather in the same box, it states "network not available"

 

[webworkings]

Your tablet doesn't have the IP. The IP address is what comes from your internet provider and requires a modem or router to access. If you have those, then you need to get the tablet to access the WiFi, as long as the WiFi on the modem/router is turned on. If it is, then try the following...

1. Try and restart the tablet. Sometimes it is that simple.

2. Update the firmware and any apps that need updating on the tablet.

3. If the problem persists, check your time and date on the tablet to make sure it is correct.

4. Should none of the former work...
a. Clear out the WiFi data on the tablet.
b. Reboot the modem/router.
c. Once the modem/router is fully 'up' again, reboot the tablet and re-input the WiFi data.

5. Check your internet connection. It may be what is going in and out rather than the tablet.

6. Make sure you have "Data" turned off on the device when using "WiFi" (that is if you have a plan with data through your tablet). If youdn't make sure it is turned off, the device can keep trying to switch to "Data" when you try and use "WiFi".

7. Now, if you are still having the problem at this point, and you are sure it isn't the modem/router that is the problem. Then you may wish to try a "Hard Reset" of the device. However, I really suggest saving this as a last option (or last before parts repair/replacement).

NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the tablet.

 

[lorilone]

I did hard reset and the screen is frozen for hours -- Downloading.... Do not turn off target!!

 

[webworkings]

Depending on your internet it could take that long. If the device still won't work, or is stuck, you may need to have a tech look at it.

 

[lorilone]

Ok thanks, the internet is just fine, I have everything connected with no problem and double checked to make sure the tablet is not blocked and on the accepted device list