My Samsung active tab 3 locked up during a upgrade

[Stephen-Lee]

Light flashes on top of tablet but will not turn on or off

 

[webworkings]

Well first make sure it is actually charged well, as if it is frozen it will drain it down and make any attempts to fix it not work.

Once it has charged for a good while (at least a couple hours) then try holding down the "Power" button for about 30 seconds and see if it will start. If that doesn't work, or it doesn't charge, make sure your cord is good.

If not try locating the "pin hole" on the device. It is the button for doing a "Factory Reset". In doing so my may loose some data, but not all data, on the device. To do the "Factory Reset" depress that button in the pin hole, but make sure you don't use anything sharp, as that can damage the button.

Should a "Factory Reset" not work, then you might have to try a full on "Hard Reset", which would erase all your data on the device. However that may be what is necessary. To do so please follow the instructions below.

NOTE: Doing this will clear the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the tablet.