My samsung phone cant receive messages it says unfortunately messages has stopped. Also logs has stopped

[suzannejohnson]

"uubunfortunately " problems message keeps coming up

 

[webworkings]

A. Try loading the phone in "Safe Mode" and see if it will allow you to use the Messaging app. If it does, then you have something else on the phone that is interfering with it. Anything you updated or installed recently (just before the problem started) should be considered suspect).

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


B. If it still happens in "Safe Mode", then restart the phone (to take it out of "Safe Mode") and clear the cache and data of the Messages app.

1. On your Home screen, tap "Apps" and then tap "Settings".
2. Next tap "Applications" and then tap "Application Manager".
3. Go to the "All" tab.
4. Scroll to locate, and then tap, "Messages".
5. First tap "Force to Close" and then tap "Storage".
6. Now tap "Clear cache" and then "Clear data".
7. Restart your phone and then try Messages again.


C. If neither of the above fixes the problem, then you may well have to do a "Hard Reset" of the phone.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.