Question Why did my assurance phone with unlimited data service stop working ?

[Dlday8891]

I have unlimited text, calls, and data. My service just stopped, I can't make phone calls, text and have no data. When I go to settings it says Sim card disconnected but when I call my phone from a different phone it goes straight to voicemail like it's still working. I also received email from assurance to make a phone call so I don't lose my service . Please anyone have any suggestions?

 

[rgd1101]

contact assurance

 

[COLGeek]

I suspect this could be related to the dissolution of 3G service and the need to upgrade hardware, assuming the account and company/service are in good standing. Otherwise, you must contact the carrier to resolve.

https://www.assurancewireless.com/help-center/contact