My Samsung Tab 4 is frozen at the home button??!!!It won't work no matter what

[mariamacken]

My Samsung Tab 4 is frozen at the home screen

 

[webworkings]

Have you tried restarting it? If it won't do that as well, then you have a few things you can try.

A. If the tablet is under warranty, then you can contact the manufacturer about a repair or replacement.

B. Wait until the battery is fully drained and it will turn itself off. Then plug it in to charge. Do Not turn it on yet. Once it is charged, then I would suggest turning it on in "Safe Mode" so you can see if the problem persists, and if it doesn't, then locate what app or file on the tablet is the cause of problem.

To get into "Safe Mode" please do the following.

1. First turn off the tablet.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


C. You can "Hard Reset" the tablet. Again, you will have to have the device turned off to do this.

NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the tablet.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.