My Samsung UN40eh5300 won't connect to my new router

SnoresLikeBuffalo

Commendable
Dec 28, 2016
2
0
1,510
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My TV used to connect to my old wifi router. Got a new router from CenturyLink and now the TV won't connect via WiFi (works fine with ethernet cable). I've chatted with Samsung support a few times, and while they've tried to help, nothing has worked. At one point, after I did a factory reset using their password, I got to the menu under Network Settings after it found my router and asked me to enter the passcode, which I entered, but I neglected to enter the WPS Pin, because I had previously connected my cell phone and laptop to the new router using only the password. But when I hit enter after that, the TV failed to connect and now I can't get back to that menu to enter the password and WPS Pin. Samsung support chat tells me I have a h/w problem, but I think the s/w is not resetting the network security settings.

Anyone have any ideas?
 

SnoresLikeBuffalo

Commendable
Dec 28, 2016
2
0
1,510
0


Thank you for getting back to me. I've already done the factory reset, several times... The TV still won't let me connect...

At this point, I've done a power on-pull plug (as directed by a Samsung tech) and I'm letting that TV sit in a corner unplugged, until I hear more ideas. I suspect the software writes the wifi network security parameters to eproms, which once written cannot be changed. What do you think?

 
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