my toshiba C655D keeps shutting off before it can boot it up

[Richard Meyer]

So my Toshiba satellite C655D didn't work when i got it from m sister. It is not new she got it in 2012. So we found out that the battery was one of the problems, so we got a new charger and battery from amazon exactly the same as the original one you get with the laptop.So i turned it on, everything worked fine for about 20 minutes, and then bam, it shuts off by itself without warning. By the way i was downloading Windows 10 on it when this happend. Ever since that happend it turns on i click ENTER on it and everything is fine and then it says Downloading Windows Files and it shuts off without warning again. It does this every time i try to get on it now it does that. Please help i don't want to buy a laptop right now.

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help in solving the issue.
- Start by doing a hard reset, remove the battery and AC adapter then press and hold the power button for 20 seconds then try if it will boot up.
- Also do try booting the laptop without the battery and see if it will load up normally.
- Next to try is to reseat the RAM, remove them all for couple of seconds then put them back in making sure that they are all seated properly.
- Do also test the laptop if it would still shut down while it's in BIOS because if it does, that means it's the motherboard that is faulty.