• We hope you have a fantastic holiday season to close out 2025! Thank you all so much for being part of the Tom's Guide community!

Solved! My Toshiba Satellite laptop won't connect to the internet

fatahejt

Prominent
Mar 15, 2017
2
0
510
So I gave my friend this Toshiba Satellite laptop to repair it's keyboard.

I cannot connect through wifi, it says my laptop is on a broadband connection but I have an X icon on it.

I've checked and they only way to connect to the internet is through ethernet.

Also, when I view network properties it says that my
Ethernet Realtek PCIe FE Family Controller is "Not Operational"
Qualcomm Atheros AR9485 Wireless Network Adapter is "Not Present"
Microsoft Wi-Fi Direct Virtual Adapter is "Not Present"

Why are both of my wifi adapters "Not Present"?
 
Solution
sounds like your friend disconnected the wi-fi adapter inside ther laptop or wasn't careful and damaged it. same could be said about the problem with the keyboard
sounds like your friend disconnected the wi-fi adapter inside ther laptop or wasn't careful and damaged it. same could be said about the problem with the keyboard
 
Solution