This Gateway laptop is 3 years old when I was in need to recover the hard drive with the restore disks supplied with the computer. Upon using the disks I found that the disks would not complete the installation after many tries.
I took it to Best Buy and they did a hardware diagnostic check and found that the hardware passed and that the recovery disks where bad. They re installed the operating system [Windows xp home edition] and now I am up and running at a cost of $69.00. I contacted Gateway and after 43 min on hold they told me they could send out another set for $19.00. I said ok and they transferred me to the sales department and was on hold for another 35 min. I gave up.
Anyone that can help me with this would be greatly appreciated
Ron
I took it to Best Buy and they did a hardware diagnostic check and found that the hardware passed and that the recovery disks where bad. They re installed the operating system [Windows xp home edition] and now I am up and running at a cost of $69.00. I contacted Gateway and after 43 min on hold they told me they could send out another set for $19.00. I said ok and they transferred me to the sales department and was on hold for another 35 min. I gave up.
Anyone that can help me with this would be greatly appreciated
Ron