Solved! Need Help - Acer Laptop Won't Do Anything

[Stillkickin1]

Hello There,
i have a acer a315-21-616e, windows 10 did an update but every time that i tried to login it would BSOD and restart the computer. so i tried to uninstall the update but it would't uninstall so i tried to do a windows refresh but on the final stretch of having done it BSOD and now every time i try to anything - recovery mode or the alt+f10 mode - and nothing has been working. and even if i try and just let it boot it will show the acer logo with the curical and then the screen will go black then reboot the computer. so if you have any ideas that would be thankfull as i need this computer for school and need the thing off of the hard drive.
Thank you for your time.
Devon

 

[webworkings]

The update you did, what was it exactly? Was it just a Windows did an update on its own? Or was it something you chose to update and install? That makes a difference.

I ask because, so far, it is starting to sound like a hardware problem and not a software one. Need a bit more details.

Additionally, have you tried starting in "Safe Mode"? If not, try it and see what occurs.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.

 

[Stillkickin1]

it was a forced update by windows when i restarted my computer, i did tried to get into safe mode but it wouldn't even let me enter it was just like to was gonna boot then it just rebooted then said preparing automatic repair then just went to black screen so far, but i will let it sit and update if anything happens.

 

[webworkings]

Is it still on while just a black screen? or did it turn off again?

 

[Stillkickin1]

once it entered automatic recover, it just sits there with a black screen but still on.

 

[webworkings]

Does it show a cursor on the screen?

 

[Stillkickin1]

no it was just blank, but after letting it sit for some time it come up with the acer logo and "Diagnosing your PC" and a loading icon

 

[webworkings]

So then it says it is diagnosing. And how long have you left it to try and complete it?

 

[Stillkickin1]

coming up on a hour of just letting it sit

 

[webworkings]

Yeah, it should not take that long. You can try these to see if it is something that the system can repair. If neither work, then you may have to have it looked at by a tech as you are taking hardware rather than software.

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

 

[Stillkickin1]

when i tried to go into automatic repair it just does the same thing that its been sitting on of the last hour and is now trying to repair disk errors

 

[webworkings]

Well it started, so that is good.