Need help with a virus

[lord varen]

My computer was recently infected with a virus. Not sure how I got it but sadly I did.

Basically what happens is it high jacks hyper links.

A lot of hyperlinks will have a green half circle and an arrow pointing diagonally up to the right.

If I hover over it it shows a random add.

I have ran emsisoft emergency kit, as well as malwarebytes trying to remove this but they both haven't been able to remove it.

IF anyone can help I would be most appreciative

 

[lord varen]

Tomorrow I am just going to reset the hard drive to factory settings and clean install it. I don't know what I got on my computer or how it got here but its a pain lol

 

[eatmypie]

Did you check your appdata folder? both local and roaming? hold windows key + R and type %APPDATA% and look through everything and see if you see anything that looks like pups or even upload a screenshot here or you can PM me it if you would like.

 

[lord varen]

Did you check your appdata folder? both local and roaming? hold windows key + R and type %APPDATA% and look through everything and see if you see anything that looks like pups or even upload a screenshot here or you can PM me it if you would like.

Didn't see anything with pups on it all. I literally have no clue what it is or what to do

 

[eatmypie]

Can you type that command and do alt+prtscn and copy and paste the screenshots both from the appdata roaming and appdata local for me

 

[lord varen]

okay lets see if that works its not letting me copy and paste so i am gonna pop up imgur

http/imgur.com/0dtTvW5

http/imgur.com/KIqyc0u

 

[eatmypie]

Also in the google folder find user data default extensions and completely delete everything from it, and also delete the 6EEB both of them from roaming and then run ccleaner again reboot and download your things like flash etc again

 

[lord varen]

Can you upload one more this time of google folder in appdata

http/imgur.com/jFF0qMs

http/imgur.com/nPtET56

 

[eatmypie]

just try as a said in step 2 sorry forgot that didn't give much info so deleted it.

 

[lord varen]

just try as a said in step 2 sorry forgot that didn't give much info so deleted it.

Nope, still having the arrows and adds

 

[eatmypie]

I would try maybe adaware and JRT with hitmanpro, if those two things don't work I would just do the reset if that doesn't work and if you don't have any data that you need on the drive. So yeah if those 3 things don't fix it I could have you try more things but a backup of personal data and repave would be the fastest after that.

 

[lord varen]

I would try maybe adaware and JRT with hitmanpro, if those two things don't work I would just do the reset if that doesn't work and if you don't have any data that you need on the drive. So yeah if those 3 things don't fix it I could have you try more things but a backup of personal data and repave would be the fastest after that.

So I wound up having to clean install windows, no big deal but man that was a pain in the ass virus.

Thanks for all the help