I've been using Tracfone for about 5 years now, and recently replaced my old Tracfone with an unlocked Galaxy S9. I used a BYOP Sim kit to activate it. Everything seems fine, and the customer service people I talked to said everything looked fine, but I haven't been able to call/text or use data (it isn't a reception problem- my old phone and family's phone got reception fine).
I tried all of the standard turning the phone off/on, reinserting the SIM card, doing a factory reset, none of which worked. I'm planning to get a new SIM card, but I'm not sure if I can use another BYOP kit, or if I should reach out to customer service and ask them to mail me one (I've been without calling/texting for a week now and don't feel like waiting). Could I use a SIM card from a BYOP kit in a phone that's (apparently) already been activated?
I tried all of the standard turning the phone off/on, reinserting the SIM card, doing a factory reset, none of which worked. I'm planning to get a new SIM card, but I'm not sure if I can use another BYOP kit, or if I should reach out to customer service and ask them to mail me one (I've been without calling/texting for a week now and don't feel like waiting). Could I use a SIM card from a BYOP kit in a phone that's (apparently) already been activated?