NEW Laptop Really Slow

[RossCurtis3]

I was given a new laptop for Christmas and I've started using it and son realized it is running VERY slow.
It is running Windows 10 and I know the internet is not to blame for the entire problem as I can watch videos fine on my tablet but on the laptop it has to buffer every 5 seconds (literally) when watching on the same video quality.

Any help on this would be greatly appreciated. Thanks

 

[rgd1101]

make and model of the laptop? just because it new, it might still be bad.

 

[RossCurtis3]

make and model of the laptop? just because it new, it might still be bad.

It is a Toshiba C50-B

 

[unreal9400]

What kind of processor does it have and how much RAM?

 

[RossCurtis3]

What kind of processor does it have and how much RAM?

AMD E1-6010 APU and has 4GB of RAM

 

[unreal9400]

What kind of processor does it have and how much RAM?

AMD E1-6010 APU and has 4GB of RAM

That explains why it is slow
http/www.notebookcheck.net/AMD-E-Series-E1-6010-Notebook-Processor.115407.0.html
it is a dual core CPU running at 1.35 GHz so the performance is to be expected.
First thing I would like to know is what kind of anti-virus does the laptop have?
If it came with McAfee anti virus pre-installed i suggest uninstalling it.

 

[RossCurtis3]

What kind of processor does it have and how much RAM?

AMD E1-6010 APU and has 4GB of RAM

That explains why it is slow
http/www.notebookcheck.net/AMD-E-Series-E1-6010-Notebook-Processor.115407.0.html
it is a dual core CPU running at 1.35 GHz so the performance is to be expected.
First thing I would like to know is what kind of anti-virus does the laptop have?
If it came with McAfee anti virus pre-installed i suggest uninstalling it.

It did come with McAfee pre-installed but if I uninstall it what would you recommend to install in its place?

 

[unreal9400]

Avast Free or just it leave it be and it will use windows defender by default if you have windows 8 or windows 10.
Personally I would recommend windows defender (I am using it right now with windows 10) as it is sufficient and it does not require a lot of resources and it is free from any form of advertisement from the anti virus company.
Other thing is to monitor the CPU usage and check which program uses most of the CPU percentage.