New RAM Upgrade Makes the Monitor Not Come On; What's Wrong?

[oathmark1]

I bought 8GB for the RAM upgrade in an ASUS X550L laptop.

When I install it, the screen will not come on. When I remove it, the screen comes on.

What could be the problem? Hehe

 

[oathmark1]

It is the DDR3L low voltage which is right for this model.



I bought it from Crucial's website which matches up hardware with the make an model that you are running.

 

[dark_lord69]

How much ram is in the other slot? Does it match?

 

[oathmark1]

How much ram is in the other slot? Does it match?

It's just a single slot. There's no match or pair slots for upgrade RAM.

I guess the main RAM is built into the mobo.

 

[rgd1101]

I don't see the ASUS X550L on Crucial website, it either x550la or x550lb

 

[oathmark1]

I don't see the ASUS X550L on Crucial website, it either x550la or x550lb

It's "a."

 

[rgd1101]

use cpuz check the old ram spec.

 

[oathmark1]

use cpuz check the old ram spec.

The old RAM is built into the mobo.

 

[rgd1101]

And the ram have no spec?

 

[oathmark1]

And the ram have no spec?

Nope. Not that I know of.

 

[oathmark1]

I can't log into the laptop. It's not mine, and I was just repairing the case and upgrading it.

 

[rgd1101]

I can't log into the laptop. It's not mine, and I was just repairing the case and upgrading it.

tell your customer either let you check the spec with cpuz or no upgrade.

 

[oathmark1]

I can't log into the laptop. It's not mine, and I was just repairing the case and upgrading it.

tell your customer either let you check the spec with cpuz or no upgrade.

Haha, it's for a friend. I owe her. It may be awhile before I can get ahold of her again.

I'm trying to contact Crucial to see what they know. It's their system that told me to by this RAM card, so.....

 

[dark_lord69]

"built into the mobo"
I seriously doubt that. I've taken hundreds of laptops apart. It's likely just hidden and not accessible to the average user.
Onboard memory is common when it's a tablet but not a laptop.

I've seen many times where 1 dimm is under the keyboard (or hidden elsewhere) and the other is on the bottom side with an easy access panel for upgrading.

In either case laptop memory is notorious for being finiky on the install. When you slide it in (while it's still angled up), press left and right on the corners of the DIMM and then press down to lock it into place. Often laptop memory needs to be wiggled or pushed in really well before you snap it down into place.

This is the RAM you need:
DDR3L 1600 MHz

Look at page 94:
http/dlcdnet.asus.com/pub/ASUS/nb/X550LA/E_eManual_X550LA_LB_LC_VER7926.pdf?_ga=2.45466663.240259179.1516213343-136989787.1516213343

 

[oathmark1]

ASUS said that it does accept an 8GB RAM stick, but they said that after they said that it couldn't be updated. This was ot the only reason taht I think I was talking to an amateur.



They told me that it would be a 8GB DDR3L 1600 SDRAM.



The RAM stick that Crucial told me to put in it is an 8GB DDR3L 1866 SODIMM.



I have learned that a higher frequency doesn't matter because the system will just resort to the lowest frequency anyway, but....

...I'm not sure about the differences between SDRAM and SODIMM. I think the support person wasn't very clear on these things either.





Crucial said to update the BIOS and VGA. I got the BIOS updated, and that didn't improve things. I downloaded the VGA driver update too, but I'm unfamiliar about how to get it to install through the Linux Peppermint OS.





Any advice would be great.