nextbook 11 not charging

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Mandy84

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Sep 30, 2016
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My Netbook 11 shows that it's plugged in but says not charging. It's been plugged in for a couple of days now and is at 10%.
 
Is it turned off or on while trying to charge?

If it is turned on, turn it off and see if it will charge. If it still is really slow, then you need to determine if the charger cord, or the battery are the cause.

If you can, try a different charger cord first.
 

amtseung

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Jan 28, 2014
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Make sure your charging port and plug are clear of any obstructions (I mean dust and gunk) before you start trying other cables or batteries.
 

Michele_49ers

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Dec 29, 2016
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This is straight from Nextbook service center. Worked perfectly.

1. Click Start and type device in the search field, then select Device Manager .

2. Expand the Batteries category.

3. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method
Battery listing, and select Uninstall .

WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.

4. On the Device Manager taskbar, click Scan for hardware changes .
Alternately, select Action > Scan for hardware changes .

Windows will scan your computer for hardware that doesn't have drivers installed, and will install the drivers needed to manage your battery's power. The notebook should now indicate that the battery is charging

AFTER YOU SCAN THE BATTERY POWER TWICE SHUT OFF THE UNIT AND TURN IT BACK ON SHOULD SHOW FULL BATTERY
 
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