No notification sound on text message

Tkent2063

Prominent
Jun 4, 2017
2
0
510
0
So I have an old iPhone 5s and I can't seem to figure out why I'm not hearing any sound whenever I get a phone call or a text message. The phone just vibrates when I get a call and it only lights up when I get a text. My volume is all the way up and I have checked my settings under sound and set it to doorbell ringer. The only time it works is when I am using it and the phone is unlocked. Any ideas?
 

amac2001

Estimable
Aug 28, 2014
3
0
4,510
0
Are you sure you don't have Do Not Disturb on? If you go to settings and click Do Not Disturb, there's an option at the bottom that says "Silence: Always or Only when iPhone is locked." I would make sure you don't have the "Only when iPhone is locked" for Do Not Disturb.
 
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