Thanks, could not get driver for windows 10 at ASUS website after RESET, only windows 8.1. Then EVERYTHING went wrong as I began to transfer the driver from my pen drive (downloaded from my HP laptop)... couldnt find my files and couldnt open the pendrive either...got back to support who suggested RESET again...and lo and behold laptop started functioning perfectly including the wifi...I am writing to update my issue, and also to ask if wifi goes off suddely like this , should I repeat RESET?