@ not typing on laptop

[alamo38]

Please can you help, when trying to update an email address on my laptop in BT email I can add the email box but when typing the address it won’t accept the @

 

[rgd1101]

does it type any char when you press shift + 2?

 

[alamo38]

does it type any char when you press shift + 2?

I typed alt 6 4 and it did it. Not the correct solution so still need help if possible, but got me out of a hole this morning thank you