Operating system crashed

[clarissaadams36]

My operating system crashed and i bought a new disc to fix it, but now all i get is the hp symbol loading then a black screen. No options or anything else. What is this and how do i fix it please?

 

[Saga Lout]

What sort of disk did you buy? If it's a CD or DVD, the BIOS system in your computer needs to be told to boot from that disk before the reinstallation can start.

 

[clarissaadams36]

Its a cd, but the thing is that after the laptop loads up the symbol its just a pure blck screen. Nothing else

 

[Saga Lout]

Chances are it's not recognising the CD as a bootable device. Try again and this time, tap the Function 12 key and see if that shows a boot option menu fom which you can choose CD or optical drive.

If that fails, try restarting tapping the F2, and the Delete and Escape keys. One of those should bring up the BIOS menus, one of which will be Boot options. Choose the CD or optical drive. When it boots there's only a few seconds to respond to the messge "Press any key to boot from CD".