I just can't believe all the *know it alls" for this question. I am NOT an expert, but have dealt with this Samsung issue far too long. Have a new Samsung, originally bought $400 Bose headphones. Returned them for Sony thinking the headphones were the problem. Not! The TV is very tempermental to say the least. I'm not going to stress out on this message, but will say, just when you think you have it figured out, you don't. It's Samsung Bluetooth. Sucks!