Pandora appears to be playing, though the play bar under the album icon does not register any movement. However, no sound. New

Dec 30, 2018
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I have a brand new Samsung UHD 65" … loaded Pandora and it seems to be playing according to the "dot icon" at the top of the page, however the bar under the album icon does not move and there is NO SOUND. Tried everything the e-manual gives, but nothing. Also, have the "insufficient bandwidth" error on Amazon that everyone seems to have … and "Samsung server" errors too.
 
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