Solved! PC died, moved HDD to identical model

Jan 29, 2019
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My Win7 pc died so I bought an identical make and model and moved the HDD from the old to the new. MS Office 2010 wants some kind of activation. It came installed on the old computer from the vendor. Obviously, I can't deactivate it, nor do I have the product code. Any ideas?
 

USAFRet

Splendid
Moderator


Yes, moved into a different PC.
Microsoft is the only entity that can 'fix' this.
 
Jan 29, 2019
2
0
10
0

I know it can't be transferred between two computers, but this is a special case where the HDD moved.
 

Call Microsoft support, and try to convince them to issue new activation code.
 

USAFRet

Splendid
Moderator


Yes, moved into a different PC.
Microsoft is the only entity that can 'fix' this.
 

hang-the-9

Titan
Moderator


To programs, the computer is the motherboard, and the motherboard serial number. Even if you have the same drive but moved it to another computer, it's a new computer. However in cases like yours where you are working on a recovery not just a new system, I have never had issues with re-activating a product.
 
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