Solved! Ping 300 plus on PS4 and need help!

Jan 21, 2019
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My son plays PS4 but is constantly having problems with his ping being 250-300 and I’m stumped! Only 3 devices connected to WiFi and it is happening at least couple times an hour. Have sky’s top package but they can’t help.speed is 65 so as far as they are concerned not their problem....but paying nearly £50 pm I want a decent product!! Pls pls help me! I’m a mother on the brink!!
 
Solution
How far is the device from the router and what is in between the two? Distance and walls = bad signal = high ping. People streaming movies, etc.. on the wifi network also will kill speed. Your actual speed of service is not an issue here.