Question Please I need help with my Hp 625 performance issue

Jun 20, 2019
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Please help me guys ... I was using my hp 625 on win10 when I suddenly noticed that "tips" dialog window prompt up, when I closed it, it prompt up again and again and so on ... The other thing I noticed again was that my laptop mouse and the left click stopped functioning. For the mouse, i can move it, but it won't respond when I try to click on anything. I thought I was virus affecting it, so I scanned it with Malwarebytes, and Avast, but it won't work. I decided to downgrade it to win8 by formatting it. But it's still having same issue, Right now it's prompting "Windows Help and Support" and the mouse and left click is not working, but if the "Windows Help and Support" closes, the mouse will work normal.. It's really strange.. please help me guys . Thanks in advance
 
Try starting up the computer in "Safe Mode" and see if the problem occurs in there. If it doesn't, then it is software related. If, however, it does happen in "Safe Mode" then it may well be hardware.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
 
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