Pointer frozen on laptop

Try restarting (turning off and back on) the laptop and see if that resolves it. If not, turn it back off and connect and external mouse, then try the following and see if it fixes it...

1. Go into "Control Panel".
2. Click "Hardware and Sound".
3. Now click "Mouse and Touchpad".
4. Now go to "Additional mouse options".
5. The Mouse Properties window will open. In here click on your device.
6. Make sure your device is set to enabled. If it isn't then click "Enable Device".
7. Exit both that screen and "Control Panel".

Also, you might want to check for updates to your drivers, including the Synaptics drivers.

If this does not help, and an external mouse works fine, then it may well be a hardware issue.
 
Jul 12, 2018
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MERGED QUESTION
Question from susane612 : "Pointer frozen on laptop"

Pointer not moving on my laptop. An acer. How do I enable it move
 
Try restarting (turning off and back on) the laptop and see if that resolves it. If not, turn it back off and connect and external mouse, then try the following and see if it fixes it...

1. Go into "Control Panel".
2. Click "Hardware and Sound".
3. Now click "Mouse and Touchpad".
4. Now go to "Additional mouse options".
5. The Mouse Properties window will open. In here click on your device.
6. Make sure your device is set to enabled. If it isn't then click "Enable Device".
7. Exit both that screen and "Control Panel".

Also, you might want to check for updates to your drivers, including the Synaptics drivers.

If this does not help, and an external mouse works fine, then it may well be a hardware issue.
 
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