Review Polar Vantage V3 review

[admin]

A review of the Polar Vantage V3 - an advanced fitness tracker for those who want class-leading metrics and insights. Read our full Polar Vantage V3 review here

Polar Vantage V3 review : Read more

 

[KB_LB]

Folks should note that they’re paying not only for hardware, but for support and service. I bought a Polar watch last year. Worked great; I liked it. But I lost it, so I ordered another one, same model.

The new watch did not work, right out of the box. It would not charge or sync. Polar told me to ship it back, and they would replace it. I shipped it back. They did not replace it.

Instead, they shipped back the exact same defective watch. I have since contacted them a dozen times without resolution. On their site “chat” a rep has told me repeatedly that “a specialist” will contact me to resolve this. But nobody from Polar has ever contacted me. I just get automated emails that say “We are currently experiencing a high amount of contacts, so unfortunately our response time is longer than usually.”

Maybe they are swamped with product returns, I don’t know. But it’s been over a month since I first asked for a replacement, and there’s no indication that anyone at Polar is doing anything to address this. Very disappointing.

Caveat emptor: It seems Polar has some significant problems with quality control and customer service.