PowerDVD 14 sound but no picture

[crwhite]

I am trying to play .mkv files which your product information says can be played with powerdvd, I get sound but no picture. What do I need to do?

 

[Phillip Corcoran]

See this page on the official Cyberlink forum: http://forum.cyberlink.com/forum/posts/list/27851.page