PRC update only on 1 of 2 phones

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Jim Catero" <delta.one@earthlink.net> wrote in message
newsawjc.11836$eZ5.4382@newsread1.news.pas.earthlink.net...
>
>
> Lawrence Glasser wrote:
> > Jim Catero wrote:
> >
> >><snip>
> >>
> >>I know , problem is I can allow it to do the update, and after handling
> >>the call and it will have me o it again, doesn't matter how many times
> >>i do it it still tells me it needs the update , maybe a problem with my
> >>phone ?
> >
> >
> > If you check your phone, does it reflect the update?
> >
> > Larry
>
> It's showing 10023 , don't remember is that the newest ?
>
> Jim
>

Yes, it is ...

Bob

 

[Mike]

Archived from groups: alt.cellular.sprintpcs (More info?)

Bob Smith wrote:

> Jim, that message is telling you that the system recognizes you have an old
> PRL on the phone, and you need to update it. It only takes a minute to
> update, then after it completes, it reboots your phone.
>
> Bob
>
>

A couple of add ons to a great post:

1) I've been told that having a poor or intermittent signal can cause a
PRL update to fail. Make sure your phone shows a strong signal.
2) Not all phones reboot. Some phones will take the update on the fly.
Some phones show an odd PRL number until their next reboot, but won't
reboot on their own. A customer of mine had an A500 do this. I think he
showed PRL 00004 or something until he rebooted.
3) If your phone is not taking the PRL update, the system will continue
to attempt the update with each call to *2. Consider taking the phone to
a Sprint Store with technician on staff. They can troubleshoot the phone
and apply the latest PRL through the cable instead of over the air.
-mike

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <a10a01facfc3c9e9e204d0a4ed973db0@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-254205.14385921042004
> @news05.east.earthlink.net>, rmarkoff@msn.com says...
> > But that is not what happened. One phone got automatic update one didn't.
> >
> >
>
> Actually, Phill, you don't know that.

Duh. I only read the post.

You are trying to twist it to apologize for a SprintPCS screwup.

hence the name apologist.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <Ezwjc.14943$e4.5100@newsread2.news.pas.earthlink.net>,
Mike <spamtrap@zbuffer.com> wrote:

> Bob Smith wrote:
>
> > Jim, that message is telling you that the system recognizes you have an old
> > PRL on the phone, and you need to update it. It only takes a minute to
> > update, then after it completes, it reboots your phone.
> >
> > Bob
> >
> >

Fine, but why did it do it for one of his phones and not the other
identical phone?

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-5124AB.12591227042004@news05.east.earthlink.net...
> In article <Ezwjc.14943$e4.5100@newsread2.news.pas.earthlink.net>,
> Mike <spamtrap@zbuffer.com> wrote:
>
> > Bob Smith wrote:
> >
> > > Jim, that message is telling you that the system recognizes you have
an old
> > > PRL on the phone, and you need to update it. It only takes a minute to
> > > update, then after it completes, it reboots your phone.
> > >
> > > Bob
> > >
> > >
>
> Fine, but why did it do it for one of his phones and not the other
> identical phone?

Well troll boy, if you had read his follow up, it sounds like he needs to
get his phone needs to get checked out ... as it's showing the current PRL.

Bob

 

[techgeek]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message news:<rmarkoff-5124AB.12591227042004@news05.east.earthlink.net>...

> > >
> > >
>
> Fine, but why did it do it for one of his phones and not the other
> identical phone?



Like I've said several times, they only get flagged if someone goes in
and flags (manually) each individual number.

If you have 5 lines on your account, and one gets flagged, only one
will get he automatic update, if two are flagged, then only two will
get it.

If I flag two, and one calls right away but the other doesn't for a
few days, then the only the second will get updated the few days later
(since the first one was already updated).

It has absolutely NOTHING to do with the billing system, someone (a
person) has to go into the account and select the 'Needs preferred
roaming list update" flag, it is not automatic, unless they flag an
update for every handset, which has only happened once about 2 years
ago.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <7e761144.0404271812.2b6d06f8@posting.google.com>,
pcsguy@bellsouth.net (TechGeek) wrote:

> "Robert M." <rmarkoff@msn.com> wrote in message
> news:<rmarkoff-5124AB.12591227042004@news05.east.earthlink.net>...
>
> > > >
> > > >
> >
> > Fine, but why did it do it for one of his phones and not the other
> > identical phone?
>
>
>
> Like I've said several times, they only get flagged if someone goes in
> and flags (manually) each individual number.

But he reported one was updated with him doing nothing.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

It's happened to me 3 times as well.
I just stopped doing it. It has the latest PRL as well.
Weird.

Scotty


"Bob Smith" <usirsclt_No_Way_Spam_@earthlink.net> wrote in message
news:biwjc.11848$eZ5.9617@newsread1.news.pas.earthlink.net...
>
> "Jim Catero" <delta.one@earthlink.net> wrote in message
> news:aTvjc.14889$e4.14010@newsread2.news.pas.earthlink.net...
>
> <snipped>
>
> > I know , problem is I can allow it to do the update, and after handling
> > the call and it will have me o it again, doesn't matter how many times
> > i do it it still tells me it needs the update , maybe a problem with my
> > phone ?
> >
> > Jim
>
> It might be your phone. If you have some spare time, drop by your SPCS
> store, explain the problem to the tech and ask the tech to test your
phone.
> If it passes, then ask him to update the PRL from there. You might also
ask
> him to double-check the firmware to see whether you have the most updated
> version.
>
> Bob
>
>

 

[techgeek]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message news:<rmarkoff-03ACDC.21572327042004@news05.east.earthlink.net>...
>
> But he reported one was updated with him doing nothing.

Maybe someone flagged it with a previous call.
Maybe someone in a store flagged it while he was there.
Maybe both accounts were flagged previously and his wife got it first.

Some reps just flag the account, it's as simple as going into a menu
and checking off a box. They flag it, next time you call *2, ir's
updated.

What if his wife called earlier and they flagged both, told her to
call right back for the update, and she didn't tell him?

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <7e761144.0404280422.767508c3@posting.google.com>,
pcsguy@bellsouth.net (TechGeek) wrote:

> "Robert M." <rmarkoff@msn.com> wrote in message
> news:<rmarkoff-03ACDC.21572327042004@news05.east.earthlink.net>...
> >
> > But he reported one was updated with him doing nothing.
>
> Maybe someone flagged it with a previous call.

He didnt report calling and asking for that. One of 2 phones got a PRL
update out of the blue.

You are working REAL HARD inventing maybes.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-EB1FC8.09014428042004@news05.east.earthlink.net...
> In article <7e761144.0404280422.767508c3@posting.google.com>,
> pcsguy@bellsouth.net (TechGeek) wrote:
>
> > "Robert M." <rmarkoff@msn.com> wrote in message
> > news:<rmarkoff-03ACDC.21572327042004@news05.east.earthlink.net>...
> > >
> > > But he reported one was updated with him doing nothing.
> >
> > Maybe someone flagged it with a previous call.
>
> He didnt report calling and asking for that. One of 2 phones got a PRL
> update out of the blue.
>
> You are working REAL HARD inventing maybes.

No, it did not "update out of the blue". The OP in this thread, has only had
one post and he said -

"I called Sprint (*2) and was told my phone needed an update, please hold
on.
It completed normally, so I called in from my wife's identical phone and, as
has happened in the past, got no such message. I talked to a tech and was
told
it was a PRL update, and they eventually flagged her phone for it, so when I
called back, it was caught and updated. Apparently, when it updates one
phone
out of a set (shared minutes), it just forgets about the other(s) :-(
PITA."

He doesn't say squat about any details on models on phones (save that they
are identical). He doesn't say that he bought the phones at the same time.
He doesn't say what the signal strength was for his wife's phone, when he
called in. He doesn't say what PRL's were loaded up on either phone to begin
with. Basically, he doesn't say much at all.

Then you come in with a bogus reply, talking about Convergys ... which has
nothing to do with the OP's comments.

Bob

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rmarkoff-983D91.12275727042004
@news05.east.earthlink.net>, rmarkoff@msn.com says...
> Duh. I only read the post.
>

As you've proven in the past, Phill, what you claim a post says, and
what it actually says, rarely match. So the act of reading means
nothing when it comes to you.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <4bfb5f0927f47da1892c5b222a03ac40@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-983D91.12275727042004
> @news05.east.earthlink.net>, rmarkoff@msn.com says...
> > Duh. I only read the post.
> >
>
> As you've proven in the past, Phill, what you claim a post says, and
> what it actually says, rarely match. So the act of reading means
> nothing when it comes to you.

Liar. try reading the post instead of arguing.

Out of the blue one of 2 phones got a PRL update, and SprintPCS
employees bend over backwards making up excuses.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rmarkoff-E2F389.16552629042004
@news04.east.earthlink.net>, rmarkoff@msn.com says...
> Out of the blue one of 2 phones got a PRL update, and SprintPCS
> employees bend over backwards making up excuses.
>

How is that a screwup? Is it not even *possible* there was a
conscious decision to provide the PRL update to one phone?

Obviously not, in your biased view.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <58cfa06b7f85f744725a9478d922e000@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-E2F389.16552629042004
> @news04.east.earthlink.net>, rmarkoff@msn.com says...
> > Out of the blue one of 2 phones got a PRL update, and SprintPCS
> > employees bend over backwards making up excuses.
> >
>
> How is that a screwup? Is it not even *possible* there was a
> conscious decision to provide the PRL update to one phone?
>
> Obviously not, in your biased view.

READ the OP. Two identical phones on one plan. One got a PRL update with
no user intervention, one didn't.

But of course in your biased view nothing SprintPCS does is ever wrong.

By the way, did you get a bonus of 30x your salary like Lauer did?

And a bonus for what ? :

Churn is Up
SprintPCS is still a money losing company
SprintPCS is a WLNP loser.