Archived from groups: alt.cellular.sprintpcs (More info?)
Well, last week, the joystick on my 608 ceased to function. When I
took it in to see if it could be repaired, I was told they didn't work
on phones at that location any more. A bit upset, I went to leave and
was chased down by a second person who explained that it was that
particular phone they didn't work on as they were only authorized to
replace it. This person ordered a replacement and had me on my way in
less than 5 minutes.
The replacement came in on Monday. I got to the store at 1:45 and
walked up to the counter. At about 2:00, I got to the front of the
line and told the CSR what I was there to do and was informed that I
needed to go to another counter and sign in and he'd get to me when my
name came up. When I asked how long that might be, he told me 15 to 20
minutes but another customer informed me he had been waiting for
almost two hours for the same thing. I sat for a while stewing while
the CSR talked to one customer and took two smoke breaks. 45 minutes
later, I asked to speak to a supervisor and less than 5 minutes later
I was on my way home (as was the other customer) with my new phone.
I have had good and bad experiences with CSRs with Sprint but it's
the bad ones that stand out. Sprint has a horrible reputation when it
comes to customer service and this is why. Nobody remembers the good
ones!
Well, last week, the joystick on my 608 ceased to function. When I
took it in to see if it could be repaired, I was told they didn't work
on phones at that location any more. A bit upset, I went to leave and
was chased down by a second person who explained that it was that
particular phone they didn't work on as they were only authorized to
replace it. This person ordered a replacement and had me on my way in
less than 5 minutes.
The replacement came in on Monday. I got to the store at 1:45 and
walked up to the counter. At about 2:00, I got to the front of the
line and told the CSR what I was there to do and was informed that I
needed to go to another counter and sign in and he'd get to me when my
name came up. When I asked how long that might be, he told me 15 to 20
minutes but another customer informed me he had been waiting for
almost two hours for the same thing. I sat for a while stewing while
the CSR talked to one customer and took two smoke breaks. 45 minutes
later, I asked to speak to a supervisor and less than 5 minutes later
I was on my way home (as was the other customer) with my new phone.
I have had good and bad experiences with CSRs with Sprint but it's
the bad ones that stand out. Sprint has a horrible reputation when it
comes to customer service and this is why. Nobody remembers the good
ones!
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