Question Problem with Bitdefender Total Security

[Grens]

Hello,

I have a Problem with Bitdefender Total Security,
Yesterday i suddenly got my disk C full (in about an hour) , at first i didn't know what was taking so much space , then i installed TreeSize and it showed me that about 80 GB space was taken by Bitdefender in C:\ProgramData/Bitdefender folder. there are about 20 or 30 TEMP files from 200MB to 7 GB each. and i can't even delete them, it says i need administrator permissions but my account has administrator rights. i don't know what to do please help if somebody can

Best regards,
Grens

 

[Wolfshadw]

Even as Administrator, you do not have full control of your computer.

Check the ownership of those temp files. You may need to take ownership before you can delete them.

-Wolf sends

 

[Grens]

It is my home PC, i have tried to take ownership but i can't change them.

These Bitdefender files and folders are the only ones which i have problem with, i even made an Administrator account with full privileges, i tried everything but it doesn't work.

And BTW can it be a virus or there is just a technical issue with Bitdefender?

 

[Wolfshadw]

Did it complete the installation or did the install fail?
What is the size of your C Drive and do you have any other drives installed in your system?

-Wolf sends

 

[Grens]

No no i didn't install anything, i have been using Bitdefender Total Security for a year now and never had issue like that.
I have an 120 GB SSD and as i mentioned earlier yesterday i suddenly got disk space full in about an hour. And also i have 2 hard drives 1 TB each but they are fine, no problems detected.

 

[Bitdefender_]

Hi! Make sure you try to delete the temporary files by following the steps in this article: https://www.bitdefender.com/consumer/support/answer/2136/. Otherwise, reach our technical team at bitsy@bitdefender.com for more help.

 

[Grens]

hello Bitdefender_ ,

Do you mean bitdefender temp files or windows temp files? Cause i am talking about Bitdefender temp files which are located in C:\ProgramData\Bitdefender\Desktop\EnginesTemp.

 

[Bitdefender_]

These temporary files can be deleted in Safe Mode, but we strongly advise you to get in touch with our tech team to guide you further, to avoid any inconvenience - bitsy@bitdefender.com. Thank you again!

 

[Grens]

Thank you again for your reply, as far as i got it there isn't a virus issue and it might be a Bitdefender technical issue right?

 

[Bitdefender_]

It`s not necessarily a Bitdefender issue, we will need to determine the caused after a closer checkup.