Problems at the end of the contract

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Archived from groups: alt.cellular.verizon (More info?)

"CharlesH" <hoch@exemplary.invalid> wrote in message
news:cdhklk01kdt@news1.newsguy.com...
> In article <2m3049Fhqlc6U1@uni-berlin.de>,
> Peter Pan <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:
> >Really screws things up with New Every 2 also. It restarts the contract
date
> >and therefore your NE2 date.
>
> I thought that NE2 was unrelated to your current contract end date.
> That is, you buy a new phone with a two year contract, and a year
> or so later do something (other than buy a phone) that extends your
> contract. Isn't your NE2 available at the end of the original 2-year
> period, even though your contract end date has been extended?
>

Unfortunately, that's what I thought too, and just as unfortunately, was
wrong. As a more current and concrete example, try and get the option for
unlimited in network added to your account, that restarts your new every 2
date. I didn't even know, I went to a store to upgrade my phone and add
unlimited in network, they told me do it the other way (upgrade first,
before adding unlimited, or your contract start is reset and you lose your
NE2 since you don't have 2 years from the start date anymore) My thinking
was (and still is) what the he** does adding an option to a current contract
have to do with a contract start date and messing with NE2!?!?!?
Unfortunately, their reply was the dreaded "Because that's the way it is".
Bah.. lawyers/contracts... I like what Shakespeare said, first kill all the
lawyers...

 

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Archived from groups: alt.cellular.verizon (More info?)

"Felix" <felix@bam.org> wrote in message
news:lb7pf0dreb7120v2vse5jco3cvsn8jnnkt@4ax.com...
> On Mon, 19 Jul 2004 15:23:40 -0700, "Peter Pan"
> <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> in his infinite wisdom wrote:
>
> >
> >Do you still own the place at the address the contract was started? In my
> >experience, I could change numbers as long as I didn't change the billing
> >address. For instance, when I was at school, I still had my home address
on
> >the contract, changed to a local number (so I could order fast food like
> >pizza). When I started school I had a 2 year contract, but the second two
> >years, it was month to month extensions (at the $35 rate!). After
graduation
> >I moved my billing address to my home in Vegas. It was when I changed the
> >billing address that they made me go for a new contract.
> >
> I no longer own the property back East. I should also add that VZW has
> been my carrier for a long time and I still have my BAM-101 in a drawer
> somewhere from about 6 years ago and an Audiovox from before that. Truth
> be told, VZW has a solid signal at my new place in the mountains, my
> workplace 28 miles away, and every place in between. It was also great
> on the AC plan driving cross country this past Winter. I'm not going to
> change carriers because their service is so good. Everyone knows that
> there are cheaper plans out there with other carriers. However, I'm
> going to be an asterisk on their customer sheet for being an East Coast
> number with a West Coast billing address because I refuse to be bullied
> into coughing up another $5 per month. One funny thing. I don't know
> why, but when they extended my contract last month, they mailed the
> notice to my old East Coast address even though everything VZW has my
> new address. It just caught up to me at day ~25 with a note to cancel
> before the 30 day point or live with a contract extension. Oh, the
> ironies.

It will get even more ironic, I talk to the people at my old address every
now and then, and they (3 years later) are STILL getting mailings from
Verizon offering things like special deals to "Come Back to us!"..... You
are probably already doing this, but as I mentioned, I was at school for 4
years and the contract expired after two, and since I wasn't home to pay the
mailed bill, got my bills and stuff sent to my email address (details at
vserv) and I just paid it online with a CC, but I went for two years month
to month paying $35 and finally only changed to a $39 contract when they had
the promo for unlimited N&W (turned out it was a lucky time, they also added
the option for 1x-MOU to my account ((High Speed, I use it to connect to the
internet at high speed, average 80KB bursts higher to 144 (never got more
than 120 tho), faster than 56k dialup, and of course on my free nights and
weekends )

 

[Guest]

Archived from groups: alt.cellular.verizon (More info?)

In article <2m369hFid1koU1@uni-berlin.de>,
Peter Pan <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:
>
>"CharlesH" <hoch@exemplary.invalid> wrote in message
>news:cdhklk01kdt@news1.newsguy.com...
>> In article <2m3049Fhqlc6U1@uni-berlin.de>,
>> Peter Pan <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:
>> >Really screws things up with New Every 2 also. It restarts the contract
>date
>> >and therefore your NE2 date.
>>
>> I thought that NE2 was unrelated to your current contract end date.
>> That is, you buy a new phone with a two year contract, and a year
>> or so later do something (other than buy a phone) that extends your
>> contract. Isn't your NE2 available at the end of the original 2-year
>> period, even though your contract end date has been extended?
>>
>
>Unfortunately, that's what I thought too, and just as unfortunately, was
>wrong. As a more current and concrete example, try and get the option for
>unlimited in network added to your account, that restarts your new every 2
>date. I didn't even know, I went to a store to upgrade my phone and add
>unlimited in network, they told me do it the other way (upgrade first,
>before adding unlimited, or your contract start is reset and you lose your
>NE2 since you don't have 2 years from the start date anymore) My thinking
>was (and still is) what the he** does adding an option to a current contract
>have to do with a contract start date and messing with NE2!?!?!?
>Unfortunately, their reply was the dreaded "Because that's the way it is".
>Bah.. lawyers/contracts... I like what Shakespeare said, first kill all the
>lawyers...

Salespeople at the stores are not always the most reliable source of
accurate information. In the past, anyway, there was always a clear
distinction between the "equipment contract" date (when you last bought
a phone at a subsidized price) and the "plan contract" date, and NE2
and buying phones at the subsidized price used the former.

The "New Every Two" Web page is, as usual, ambiguous about what happens
if you extend your contract during the two-year interval. But "At the
end of the two years, renew your service for another two years and
you will qualify for a new digital phone up to a $100 value!" seems
to indicate that contract extensions do not effect NE2; only that you
maintain your account on a qualifying (at least $34.99/mo) plan over
the two-year interval.

But who knows........

 

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Archived from groups: alt.cellular.verizon (More info?)

On Mon, 19 Jul 2004 15:14:39 -0700, "Peter Pan"
<Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:

>How can you change the billing
>address without changing the contract? My forms all have name AND address on
>it for the person the contract is for. Credit checks when the contracts
>start are based on the name AND address of the person.

An address change does not automatically become a de facto change to
the contract. If it is within market, it is simply a new place where
the bill gets sent, even if the move requires a new area code. I'd
bet the problem was the move between markets coupled with the OP being
out from under contract. VZW can get very uncooperative on some
issues once your contract expires. They look for every little excuse
to force you into signing back on with them.