Hello all,
I am having some problems with my Acer laptop. It is model SF315-51G-51CE and is relatively new (released in 2017, purchased in fall 2017, so it is turning 2 years now). It is running windows 10 OS build 17134.1006
The problem: It started months ago, occasionally if I closed the laptop and opened it too quick and tapped a key, the screen would never turn on. The laptop would wake up, the light would go from orange to blue, but it would never turn the screen on, at least for the 10-20 seconds that I would wait for and then hard shutdown it. (By quick, I don't mean physically quick. I mean I close the lid, and then a second or less later I would open it, so it would be when it is still trying to go to sleep.)
Later, this progressed into the same problem but now randomly. I would open it, and the display was off. Or it would turn on, but completely black pixels. Or it would oscillate between black pixels and off. This would happen maybe once or twice a week.
Now it has reached a point where I can't do my work or studies properly. It has around a 50% chance of the screen not turning on. Same symptoms, it is either black pixels, or not on at all. Usually a hard reset would fix it but now I need to hard reset it 1-20 times! Occasionally it will even go into system recovery mode, and once it tried to fix the C drive! I don't want to kill my laptop by constantly hard resetting it dozens of times a day.
Another quirk is that very rarely, it has happened 3-4 times, it will change the resolution. It goes down to 640/480, which isn't even listed in the options when I open them!
Something that may be relevant: In the spring of this year, I decided to disable windows updates as I found them too frequent and impeding my work. This problem started far later than when I stopped updating it. I will go into why I decided to re enable updates and have brought my system back upto date will all the updates in the next part.
What I have tried: My first reaction was to update the drivers. I tried, and device manager said no updates were available and that I should try windows update. So I did. a whole years of updates later, the problem was still there. I tried updating the drivers again, and this time it did actually find something to install, but there was a problem during installation. I manually found a driver online from acer and installed that, and that is what I have now. It still didn't fix the problem. (Not sure if important but I only updated the Intel integrated graphics card, and NOT the dedicated nVidia dedicated GPU). So after that, I pretty much have no idea how to fix it.
Any ideas or suggestions would be highly appreciated. On a side note, I don't think the issue is hardware, that doesn't make sense to me as it works fine as long as its already on, and I can move the display as much as I like with no reaction to the display.
I am having some problems with my Acer laptop. It is model SF315-51G-51CE and is relatively new (released in 2017, purchased in fall 2017, so it is turning 2 years now). It is running windows 10 OS build 17134.1006
The problem: It started months ago, occasionally if I closed the laptop and opened it too quick and tapped a key, the screen would never turn on. The laptop would wake up, the light would go from orange to blue, but it would never turn the screen on, at least for the 10-20 seconds that I would wait for and then hard shutdown it. (By quick, I don't mean physically quick. I mean I close the lid, and then a second or less later I would open it, so it would be when it is still trying to go to sleep.)
Later, this progressed into the same problem but now randomly. I would open it, and the display was off. Or it would turn on, but completely black pixels. Or it would oscillate between black pixels and off. This would happen maybe once or twice a week.
Now it has reached a point where I can't do my work or studies properly. It has around a 50% chance of the screen not turning on. Same symptoms, it is either black pixels, or not on at all. Usually a hard reset would fix it but now I need to hard reset it 1-20 times! Occasionally it will even go into system recovery mode, and once it tried to fix the C drive! I don't want to kill my laptop by constantly hard resetting it dozens of times a day.
Another quirk is that very rarely, it has happened 3-4 times, it will change the resolution. It goes down to 640/480, which isn't even listed in the options when I open them!
Something that may be relevant: In the spring of this year, I decided to disable windows updates as I found them too frequent and impeding my work. This problem started far later than when I stopped updating it. I will go into why I decided to re enable updates and have brought my system back upto date will all the updates in the next part.
What I have tried: My first reaction was to update the drivers. I tried, and device manager said no updates were available and that I should try windows update. So I did. a whole years of updates later, the problem was still there. I tried updating the drivers again, and this time it did actually find something to install, but there was a problem during installation. I manually found a driver online from acer and installed that, and that is what I have now. It still didn't fix the problem. (Not sure if important but I only updated the Intel integrated graphics card, and NOT the dedicated nVidia dedicated GPU). So after that, I pretty much have no idea how to fix it.
Any ideas or suggestions would be highly appreciated. On a side note, I don't think the issue is hardware, that doesn't make sense to me as it works fine as long as its already on, and I can move the display as much as I like with no reaction to the display.