Problems with Motorola Moto G

[peter.beckles]

My Moto G can't access my Google account. When I try I get a message: "Can't reach your feed at the moment". This has been going on for two weeks!!

 

[webworkings]

Have you tried restarting (turning off and back on) the phone? If not, I would try that first.

Should that not work, they you may want to check for any updates for your phone. Both for the phone itself and also for apps.

If it continues after that, you may have to forget your google info, restart the phone and then reenter the info. So be sure you have the correct password or it won't let you back in.

 

[peter.beckles]

Aug 20, 2018, 9:35 PM (2 days ago)
to Tom's

1. Restarting did not help.
2. Get message: "Can't reach your feed/settings at the moment" OR 3. Get message:
" You are offline. There is something wrong with the proxy server or the address is incorrect.
Try: Contacting the system admin ERR_PROXY_CONNECTION_FAILED "

 

[webworkings]

OK. Are you able to access the internet for other apps/browser?

 

[peter.beckles]

Yes. Tapping the Chrome button gives me the message " You are offline. There is something wrong ... etc". Tapping the Google button gives me the message "Can't reach your feed at the moment" or "Can't reach Google at the moment". Can't access any Google apps. Google+ is a blank screen
I have gmail.

 

[peter.beckles]

AccuRadio, YouTube work

 

[webworkings]

So then it is all Google related. Have you tried clearing out the cache for said apps? Also, did you recently install anything that could be the cause of the problem?

 

[peter.beckles]

Haven't installed anything recently but let me clear out the caches.
Will get back.

 

[peter.beckles]

Google app caches all cleared.
Noticed that Force Stop and Uninstall Updates in Google Play Services were grayed out.

 

[peter.beckles]

Same problem

 

[webworkings]

Then the only thing left I can think of to try would be a full "Hard Reset". Unless you wish to take it to a tech and have it looked at. However, they may well do the same thing. Make sure you back up all personal data from the phone to a cloud account or a computer. Especially since your Google access is not working correctly. You can't rely on the phone having synced to anything to save the files, music, videos, contacts, etc. So be sure you back it all up first.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.

 

[peter.beckles]

Tks. I'll take it to a tech.