Razer Kraken Pro low volume on pc

[evyatar0231]

Hi,I just purchased the Razer Kraken Pro V2 and when I connected them to my pc the volume very low,even with everything maxed out..
But when I connect them to my iphone,the sound is good and normal.
What's causing this?? I tried uninstalling Realtek,didn't help. I don't know what to do guys please help me..
Also the headphones I had before these ones were working fine connected to the pc.

 

[Chugalug_]

Have you tried checking under audio devices > properties of the headset for volume sliders and/or the Razer Synapse software?
That can sometimes mess with some settings.

 

[evyatar0231]

Have you tried checking under audio devices > properties of the headset for volume sliders and/or the Razer Synapse software?
That can sometimes mess with some settings.

I just tested the headphones with my friend's laptop and they work great,could it be my ports?
Why,whyy
Edit: I connected my old krakens to my pc,and it played music from youtube with low volume as it did before,but in game the sound was great.
But when I connected my new krakens to the pc,everything sounded low even on maxed settings.
I don't think it's the ports anymore,but I'm losing hope.

 

[Chugalug_]

Check your youtube volume slider?
Audio settings as asked before?
I doubt it's the ports, generally it's either a signal or nothing.

 

[evyatar0231]

Have you tried checking under audio devices > properties of the headset for volume sliders and/or the Razer Synapse software?
That can sometimes mess with some settings.

It only allows me to reply to this message,don't know why..
Anyway,the slider is maxed out.
What do you mean by signal?

 

[Chugalug_]

Between the audio device and jack, typically there either is sound, or there isn't, no in between, maybe cutouts, no volume issues.
Check the razer software like I asked, if that doesn't pose a solution it'll be a hardware issue with your headset provided every other audio device works fine with that PC.

 

[evyatar0231]

But I told you,when I connected the headset to my friend's laptop it sounded great,but when I connect it to my pc it sounds terrible.

 

[Chugalug_]

Try your PC with other audio devices, like earpods, and for the last time get the Razer Synapse software and check those audio settings.

 

[evyatar0231]

I have razer synapse,it shows normal audio levels.

 

[Chugalug_]

Well short of contacting Razer, i can't help you here, all the normal settings are what they should be, and no software is interfering with the audio device itself, this issue is only in the web browser correct?
Have you tried listening to music?
Also again, please test with another audio device to see if it's a universal thing, or limited to the headset.

 

[evyatar0231]

Well short of contacting Razer, i can't help you here, all the normal settings are what they should be, and no software is interfering with the audio device itself, this issue is only in the web browser correct?
Have you tried listening to music?
Also again, please test with another audio device to see if it's a universal thing, or limited to the headset.

I'll try and see what I can do by myself,I believe I'll find the solution at the end of it,I'll let you what's going on later today I think,thank you for your help my friend.

 

[Chugalug_]

No worries.
Go through the steps I suggested and get back to me.

 

[evyatar0231]

No worries.
Go through the steps I suggested and get back to me.

I've contacted Razer and they're trying to help me,great customer support,I'm impressed.
Hope it'll get fixed soon.

 

[Windows10troubleshooter]

Hey what your problem is is windows 10 set a default preset for sound. All you have to do is go to your volume mixer which is reached by right clicking on your device in task bar and set your volume higher for each task or game. I just now discovered the solution to this common problem.

 

[Login_]

Hey what your problem is is windows 10 set a default preset for sound. All you have to do is go to your volume mixer which is reached by right clicking on your device in task bar and set your volume higher for each task or game. I just now discovered the solution to this common problem.

I have a full sound in window 10 and I have a silent sound in CSGO

 

[agar.iobrrr]

I have the same headphones as you and the same problem ;-; its quiet when plugged in to my pc and normal when plugged in to my phone .. I need help : (

 

[bittyboots]

just fixed this!! go to your headset properties and turn on the spactial dolby 7.1 surround. boom. it works beautifully

 

[mhorgul]

Just bought razer kraken tournament edition and had the same problem.
Turns out i had master volume in csgo options set to 20%.
So when game was running all audio got capped to 20% even discord/spotify etc.
Even tho all sliders are maxed in windows.

Razer synapse probably makes a profile for each game, and overide windows sound settings

 

[coverpulse]

Just bought razer kraken tournament edition and had the same problem.
Turns out i had master volume in csgo options set to 20%.
So when game was running all audio got capped to 20% even discord/spotify etc.
Even tho all sliders are maxed in windows.

Razer synapse probably makes a profile for each game, and overide windows sound settings

for me everything sounds softer than usual. I bought Razer Kraken TE last week and it worked perfectly. But when I tried it today, I realized my discord volume was a billion times softer. I thought it was a discord bug, but then I went online and realised my volume was super low as well. where do you see the apps with max volume at 20%? I really would like to fix this.