My niece has an Acer laptop and the hard drive needed to be replaced. I replaced it for her and tried installing the system image.DVD and a recovery DVD. Could not get Windows 7 to boot and install. I then ordered Acer eRecovery DVD, and went home. I am a 100 miles away and I am told 8 DVDs came and they can not get the computer to load Windows. I had formatted the drive and loaded what data I could from the old on the new drive. How do we get the laptop back to factory settings? I hope to finish the job remotely, but my brother was not sure which side of the DVD is the up side. That could just be frustration or I am in real problems.