Replace Acer harddrive Windows 7

[Waggy1]

My niece has an Acer laptop and the hard drive needed to be replaced. I replaced it for her and tried installing the system image.DVD and a recovery DVD. Could not get Windows 7 to boot and install. I then ordered Acer eRecovery DVD, and went home. I am a 100 miles away and I am told 8 DVDs came and they can not get the computer to load Windows. I had formatted the drive and loaded what data I could from the old on the new drive. How do we get the laptop back to factory settings? I hope to finish the job remotely, but my brother was not sure which side of the DVD is the up side. That could just be frustration or I am in real problems.

 

[Laptop_Nerd]

Hi,

There should always be a label on those disc that Acer sent but in your case that it doesn't have one I would say just try both sides.

Here's also a tutorial link on how to run Acer eRecovery using that disc.
http/acer--uk.custhelp.com/app/answers/detail/a_id/3102/session/L2F2LzEvdGltZS8xNDUwMjM0MjQ5L3NpZC9Oeml6aTRFbQ%3D%3D